Information for Parents and Children
Welcome to Richmond House. We understand that coming to stay with us might feel overwhelming, but we're here to help and support you and your family. We are an independent team of caring professionals who want to help you be the best parent you can be.
What to expect
Your Home While You're Here. We want you to feel comfortable here at Richmond House. You'll find plenty of space for you and your family, and we encourage you to bring some of your own belongings to make it feel more like home during your stay.
You will have
- Your own private bedroom with access to communal living space for your family to spend time together, kitchen where you can prepare your family's meals, and bathroom.
- or self-contained flat with bedroom, private bathroom, kitchen, and living space.
- Shared garden and outdoor play area
- Laundry room
- Children's playroom
- Family meeting spaces
Daily life at Richmond House
- You'll care for your children just like at home
- Cook your own meals and do your shopping
- Plan your family's daily routine
- Get support when you need it
- Join in with activities
- Have your own space when you need it
Our team are here to help you with:
- Parenting skills and advice
- Understanding your children's needs
- Managing daily routines
- Budgeting and shopping
- Accessing local services
- Emotional support
- Health appointments
- Family relationships
- Planning for the future
You will take part in lots of different workshops and activities:
- Play sessions with your children
- Cooking and meal planning help
- Help with appointments
- Support groups
- Children's activities
- Family outings
- Practical life skills
Your support team
You'll get to know our friendly team, including
- Your social worker who will be your main support
- Family Support workers available 24/7
- Other professionals who can help with specific needs
Keeping everyone safe
To help keep everyone safe and to help us with our assessments, we do have monitoring in place:
- CCTV and audio monitoring in bedrooms and shared areas
- Staff observations throughout the day and night.
While we do need to do observations for assessment purposes, we always:
- Respect your private time
- Knock before entering your space
- Handle personal information carefully
- Explain what we're doing and why
We know this might sound a bit strange at first, but we'll explain everything properly when you arrive and answer any questions you have
Common questions
We Assess
We evaluate parents in a supportive setting that prioritises child safety.
We Offer
We provide child development information and ensure child safety.
We Help
We help parents to understand and meet the needs of their child.
We Give
Offering parents advice and support to enhance their parenting skills.
Working together
During your stay, we will:
- Listen to you
- Respect your family's needs
- Help you set achievable goals
- Give you honest feedback
- Celebrate your successes
- Support you through challenges
- Help you plan for the future
Important things to remember
Staff are always around to help
- You can make your space feel like home
- Keep your important items in your locked cabinet
- Ask questions whenever you need to
- Tell us if you need anything
Making it work
To get the most from your stay:
- Be open with us about what you need
- Ask questions if you're unsure
- Tell us when you need help
- Take part in planned activities
- Work with your support team
- Stay focused on your goals
Looking ahead
We'll help you:
- Build your confidence as a parent
- Learn new skills
- Plan for living independently
- Find support in your community
- Work towards your family's goals
Getting ready to move in
Before you arrive, we can:
- Show you around Richmond House
- Introduce you to some of the team
- Answer your questions
- Help you plan what to bring
- Talk about any worries you have
- Make a plan for your first few days
Need More Information?
- Ask to speak to one of our team
- Request a visit before you move in
- Get help with practical arrangements
- Discuss any special requirements
- Talk about any concerns
Remember, we want you to feel at home while you're here. Everyone needs some time to settle in, so don't worry if it takes a few days to get used to everything. We're here to help you every step of the way.